frequently asked questions
If you can’t find what you’re looking for, please get in touch here and we’ll be happy to help.
DELIVERY
Do you offer same-day delivery?
Yes, same-day local delivery is available Tuesday to Saturday on selected flowers when orders are placed before the daily cut-off time (12:00 pm).
We do not currently offer same-day delivery on Sundays or Mondays.
Availability may vary depending on stock levels and delivery area.
We do not currently offer same-day delivery on Sundays or Mondays.
Availability may vary depending on stock levels and delivery area.
Where do you deliver to?
We offer local flower delivery across North Wales and selected surrounding areas. Delivery availability and pricing are based on your postcode and will be shown at checkout once you enter your delivery details.
What is the cut-off time for same-day delivery?
Same-day flower delivery is available when you order before 12pm.
Orders placed after the cut-off can be scheduled for the next available delivery date.
Same-day local delivery is available Tuesday to Saturday, we do not currently offer same-day delivery on Sundays or Mondays.
Orders placed after the cut-off can be scheduled for the next available delivery date.
Same-day local delivery is available Tuesday to Saturday, we do not currently offer same-day delivery on Sundays or Mondays.
Why can’t I select today’s date at checkout?
If today’s date is no longer available, it usually means the same-day cut-off has passed or we’ve reached capacity for the day. You’ll still be able to choose the next available delivery or collection date from the calendar.
How will my order be delivered?
Your order will be carefully prepared and delivered locally by hand from one of our team members or trusted couriers. Fresh flowers will be arranged, packaged and transported with care so they arrive looking beautiful and ready to enjoy.
If you’re sending flowers as a gift, we’ll include your message with the order and make sure everything is presented beautifully.
If you’re sending flowers as a gift, we’ll include your message with the order and make sure everything is presented beautifully.
What happens if the recipient isn’t home?
If no one is home, we’ll try to leave the flowers in a safe place or with a neighbour where appropriate. Please include any helpful delivery notes at checkout, such as a porch, side gate, preferred neighbour or business opening hours.
COLLECTION
Can someone else collect my order for me?
Yes, that’s absolutely fine. Please make sure they have your name and order number when collecting.
Can I collect my order from the shop?
Yes, collection is available from our shop Tuesday to Saturday, 10:00 AM – 4:00 PM.
Choose collection at checkout and select your preferred date where available.
Collection is not available on Sundays or Mondays.
Choose collection at checkout and select your preferred date where available.
Collection is not available on Sundays or Mondays.
ORDERS, CANCELLATION & REFUNDS
Can I change my delivery address?
Please contact us as soon as possible if you need to change the delivery address. If your order has not yet been made or sent out for delivery, we’ll do our best to update it for you.
Can I change the date of my order?
If you need to change your delivery or collection date, please contact us as soon as you can. We’ll always try to help, but changes may not be possible once your order is being prepared.
Can I cancel my order?
Please contact us as soon as possible if you need to cancel. Because fresh flowers are perishable and often ordered specifically for each day, cancellations may depend on how much notice is given and whether your order has already been prepared.
What should I do if there’s a problem with my order?
Please contact us as soon as possible, ideally within 24 hours of receiving your order. Include your order number and clear photos if relevant, so we can look into it properly and find the best way to help.
FLOWER CARE
How do I care for my fresh flowers?
Remove any packaging, trim the stems at an angle, and place your flowers in a clean vase with fresh water. Keep them away from direct sunlight, radiators, draughts and fruit bowls, as heat and ripening fruit can shorten their vase life.
How often should I change the water?
Refresh the water every 2–3 days and give the vase a quick clean before placing the flowers back in. Re-trimming the stems when you change the water will also help them drink properly and last longer.
How long will my flowers last?
Fresh flowers are natural and their vase life varies depending on the varieties used, the season and how they’re cared for. Following the care instructions will help you enjoy them for as long as possible.
Some of my flowers arrived closed. Is that normal?
Yes. Some flowers may arrive in bud so you can enjoy them as they open at home. This is completely normal and often means your arrangement will last longer.
Where should I keep my flowers?
A cool room is best. Avoid placing your flowers in strong sunlight, near heating, next to open windows or close to fruit. A little care makes a big difference.